Do I need a referral from my doctor?
No. You can book directly with us. Some insurers ask for a GP referral before they’ll pay, so check your policy first if you plan to claim.
How many sessions will I need?
It depends on the problem and on you. After your assessment we’ll give you an honest estimate and review it as we go. Many people need only a few sessions plus their home exercises; we won’t sign you up to a block you don’t need.
Can I use my health insurance?
We give you a detailed receipt you can claim with your insurer. Please check your cover and any excess before your first visit; ask us if you need our registration details for the claim.
What should I wear?
Something comfortable you can move in. We may need to see the area we’re assessing, so shorts for knees and hips or a vest top for shoulders helps. Gowns and towels are available.
Can I bring someone with me?
Yes. You’re welcome to bring a friend, family member or carer, and under-16s must attend with a parent or guardian.
What if I need to cancel?
Call or email at least 24 hours before your appointment and there’s no charge. Late cancellations and missed appointments may be charged in full.